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30-Day Guarantee — Exchanges & Refunds

We want you to love your order. Our 30-day guarantee covers you if something isn't right.

What is covered

• Damaged or defective item — it arrived damaged, with a manufacturing defect, or it is not the item you ordered.
• Size doesn't fit — the size you ordered doesn't fit.

How it works

1. Contact us within 30 days of delivery at thehoodiedress@outlook.com with your order number and a photo of the item (and of the size label, for size exchanges).
2. We review your request within 1–2 business days.
3. Once approved, we send you a free exchange (new size or replacement).

Conditions

• One exchange per item. Photos of the item (and of the size label for size exchanges) are required.
• Size exchanges must be requested with the item unworn, unwashed and with tags attached.
• In some cases we may ask you to send the original item back before the exchange is shipped.

Refunds

If the replacement size or color is no longer available, or a lost order cannot be replaced, we issue a full refund to the original payment method. Refunds usually appear within 5–10 business days depending on your bank.

Not covered

• Items worn, washed or damaged after delivery.
• Requests made more than 30 days after delivery.
• Small color differences caused by screen settings.

Order changes and cancellations

You can change or cancel your order within 12 hours of purchase by contacting us. After that, your order may already be in production or shipped.